Shipping policy

Raketibaas Shipping Policy

1. Stock Locations & Delivery Timeframes

To offer the most comprehensive catalog of high-performance automotive parts, we fulfill orders using two distinct methods. Delivery times depend on the location of the inventory:

  • Local Stock (Maardu Warehouse): Items physically held in our Estonian facility are processed and dispatched within 1-2 business days. Expected delivery to your door or parcel machine is 1-3 business days via Omniva.

  •  Special Orders "Special Order" components are sourced directly from our partners specifically for your vehicle build. These items typically arrive at our Estonian hub in 5-7 business days before final dispatch. Total estimated delivery time is 8-12 business days.

Note on Split Shipments: If your order contains both local stock and Central Warehouse items, we will wait to ship the order together once all parts are consolidated in Maardu. If you need the local items urgently, please place two separate orders.

2. Shipping Methods (Omniva)

We partner with Omniva for reliable and secure delivery across the Baltics and Europe. Shipping costs are calculated at checkout based on weight and dimensions.

  • Omniva Parcel Machine (Pakiautomaat): Available for smaller, standard items up to 30kg that fit within Omniva's maximum locker dimensions (39 x 38 x 64 cm).

  • Omniva Courier (Kuller): Mandatory for oversized or heavy components such as differentials, intercooler kits, and exhaust systems. This is a direct door-to-door service.

  • Local Pickup (Free): You are welcome to collect your order from our facility at Vana-Narva mnt 28e, Maardu, 74114. Please wait for us to contact you with a "Ready for Pickup" notification before arriving, especially for Central Warehouse items that are still in transit to us.

3. Order Notifications & Tracking

We utilize Omniva's native notification system to keep you informed about your delivery.

  • Delivery Notifications: You will be notified directly by Omniva via SMS or email as soon as your parcel has arrived at the requested parcel machine or when the courier is out for delivery.

  • Tracking Numbers: We do not automatically send tracking numbers when an order is dispatched. If you would like to track your package's transit progress, please email us at info@raketibaas.com with your order number, and we will gladly provide your tracking link.

  • Central Warehouse Tracking: Please note that for items sourced from our European partners, an Estonian Omniva tracking number is only generated after the part arrives at our Maardu facility (usually day 5-7 of the 8-12 day delivery window).

4. Transport Risk & Inspecting Your Delivery

  • EU/EEA consumers: we are responsible for your goods until they are delivered to you, unless you arranged the carrier yourself.
  • Customers outside the EU/EEA and business customers: title and risk of loss pass to you when we hand your shipment to the carrier. Any loss, damage, or delay in transit must be claimed with the carrier. We will provide shipping documents and reasonable assistance with your claim.

On delivery, all customers should:

  1. Check for visible damage: Before accepting a courier delivery or removing a heavy item from a parcel machine, inspect the outer packaging. If it is crushed, torn, or leaking, refuse the delivery or ensure the courier makes an official note of the damage.
  2. Report hidden damage: If the product inside is damaged, notify us at info@raketibaas.com within 24 hours of delivery. Include photos of the item and all packaging.

5. Unclaimed Parcels & Incorrect Addresses

  • Omniva holds parcels in their automated machines for 7 days.

  • If a package is not collected within this timeframe, or if it is returned to us due to an incorrect shipping address provided at checkout, the customer will be responsible for the "Return to Sender" fees as well as the cost of re-shipping the item.

6. Customs and Import Duties

  • Within the EU: All prices include applicable Estonian VAT. No customs or import duties apply to shipments within the European Union.
  • Outside the EU: All customs duties, import taxes, and brokerage fees are the customer's responsibility. This applies to both the original shipment and any return shipment to us.