Shipping policy

Raketibaas Shipping Policy

1. Stock Locations & Delivery Timeframes

To offer the most comprehensive catalog of high-performance automotive parts, we fulfill orders using two distinct methods. Delivery times depend on the location of the inventory:

  • Local Stock (Maardu Warehouse): Items physically held in our Estonian facility are processed and dispatched within 1-2 business days. Expected delivery to your door or parcel machine is 1-3 business days via Omniva.

  •  Special Orders "Special Order" components are sourced directly from our partners specifically for your vehicle build. These items typically arrive at our Estonian hub in 5-7 business days before final dispatch. Total estimated delivery time is 8-12 business days.

Note on Split Shipments: If your order contains both local stock and Central Warehouse items, we will wait to ship the order together once all parts are consolidated in Maardu. If you need the local items urgently, please place two separate orders.

2. Shipping Methods (Omniva)

We partner with Omniva for reliable and secure delivery across the Baltics and Europe. Shipping costs are calculated at checkout based on weight and dimensions.

  • Omniva Parcel Machine (Pakiautomaat): Available for smaller, standard items up to 30kg that fit within Omniva's maximum locker dimensions (39 x 38 x 64 cm).

  • Omniva Courier (Kuller): Mandatory for oversized or heavy components such as differentials, intercooler kits, and exhaust systems. This is a direct door-to-door service.

  • Local Pickup (Free): You are welcome to collect your order from our facility at Vana-Narva mnt 28e, Maardu, 74114. Please wait for us to contact you with a "Ready for Pickup" notification before arriving, especially for Central Warehouse items that are still in transit to us.

3. Order Notifications & Tracking

We utilize Omniva's native notification system to keep you informed about your delivery.

  • Delivery Notifications: You will be notified directly by Omniva via SMS or email as soon as your parcel has arrived at the requested parcel machine or when the courier is out for delivery.

  • Tracking Numbers: We do not automatically send tracking numbers when an order is dispatched. If you would like to track your package's transit progress, please email us at info@raketibaas.com with your order number, and we will gladly provide your tracking link.

  • Central Warehouse Tracking: Please note that for items sourced from our European partners, an Estonian Omniva tracking number is only generated after the part arrives at our Maardu facility (usually day 5-7 of the 8-12 day delivery window).

4. Transport Risk & Inspecting Your Delivery

Raketibaas is responsible for the safety of your goods until they are delivered to you. Because performance parts are heavy and valuable, you must follow these steps upon delivery:

  1. Visible Damage: Before accepting a courier delivery or removing a heavy item from a parcel machine, inspect the outer box. If the packaging is severely crushed, torn, or leaking fluids, refuse the delivery or ensure the courier makes an official note of the damage.

  2. Hidden Damage: If the box looks fine but the product inside is damaged from transport, you must notify us at info@raketibaas.com within 24 hours of receiving the package. Please include clear photos of the damaged item and all original packaging so we can file an insurance claim with Omniva.

5. Unclaimed Parcels & Incorrect Addresses

  • Omniva holds parcels in their automated machines for 7 days.

  • If a package is not collected within this timeframe, or if it is returned to us due to an incorrect shipping address provided at checkout, the customer will be responsible for the "Return to Sender" fees as well as the cost of re-shipping the item.

6. Customs and Import Duties

  • Within the EU: All prices include applicable Estonian VAT. There are no additional customs or import duties for shipments within the European Union.

  • Outside the EU: Raketibaas is not responsible for any customs, taxes, or import duties applied to your order. All fees imposed during or after shipping are the responsibility of the customer.