Refund policy

1. Who This Policy Applies To
This policy applies to all orders placed at rocketspeedshop.com. Certain rights depend on where your order is delivered:

  • EU/EEA customers: consumers whose order is delivered to an address in a European Union or European Economic Area member state.
  • Non-EU customers: all customers whose order is delivered to an address outside the EU/EEA, including the United States, the United Kingdom, Switzerland, and all other countries.

2. 14-Day Right of Withdrawal (EU/EEA Consumers Only)
In accordance with EU and Estonian law, consumers in the EU/EEA may withdraw from their purchase within 14 days of receiving the goods without giving a reason. To exercise this right, notify us at info@raketibaas.com within the 14-day period. The goods must be shipped back to us within 14 days of your withdrawal notification.

If you withdraw, we will refund the price of the goods and the cost of our standard outbound shipping. If you chose an express or premium shipping method, only the cost of our standard shipping will be refunded.

3. No Right of Withdrawal Outside the EU/EEA
All orders delivered outside the EU/EEA are final sale. No right of withdrawal, cancellation for change of mind, or return for refund or exchange applies to these orders. In exceptional cases we may accept a return at our sole discretion. Any such return requires our written authorization before the item is shipped and is subject to Sections 4, 5 and 6 of this policy.

4. Condition of Returned Items
To receive a full refund, the item must be in original, resellable condition:

  • Uninstalled & Unused: Mechanical parts must not show signs of mounting, oil traces, or tool marks.
  • Sealed Electronics: Electronic components (ECUs, sensors, wiring) are often delivered in anti-static or factory-sealed packaging. If the seal is broken or the unit has been connected to a vehicle, the item is no longer considered new.
  • Packaging: All original boxes, manuals, and protective materials must be returned intact.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we will deduct the diminished value from your refund. For high-end electronics or mechanical parts, this deduction can be up to 100% of the price if the item cannot be resold as new.

5. Non-Returnable Items
The following cannot be returned:

  • Special Orders: Parts ordered specifically for your vehicle that are not part of our local inventory.
  • Custom-Made Products: Any parts modified, programmed, or built to your specifications.
  • Hazardous Materials: Liquids (oil, fuel, brake fluid) once the factory seal is broken.

6. Return Costs and Responsibility

  • The customer bears all costs of returning an item. This includes return shipping, packaging, insurance, export and import customs duties, taxes, brokerage fees, and any charges incurred when the item re-enters the EU. If any such charges are billed to us, they will be deducted from your refund.
  • Return shipments travel at the customer's risk until they are received at our warehouse. We are not responsible for items lost or damaged in return transit. For high-value items (ECUs, differentials), use a tracked and fully insured shipping service.
  • For orders delivered outside the EU/EEA, original shipping charges, customs duties, and import taxes are non-refundable.
  • EU/EEA consumers only: if an item is defective or we sent the wrong item, we cover the cost of the return.

7. Return Process

  1. Request: Email info@raketibaas.com with your order number.
  2. Approval: If eligible, we will issue a return authorization. Returns sent without authorization may be refused.
  3. Shipment: Send the package to: Rocket Speed Shop OÜ, Vana-Narva mnt 28e, Maardu, Harjumaa, 74114, Estonia
  4. Inspection: Our technicians will inspect the part for signs of installation or use.
  5. Refund: If approved, the refund will be issued to your original payment method within 14 days of us receiving the item.

8. Defective or Incorrect Items
Contact us immediately with your order number and clear photos if you receive a defective or incorrect item.

  • EU/EEA consumers: you may submit a claim for non-conforming goods for up to two years from delivery under Estonian law.
  • Non-EU customers: we will repair, replace, or refund a defective item at our discretion after inspection. All shipping, customs, duty, and tax costs related to returning the item and sending a replacement are borne by the customer. Manufacturer warranty claims are handled according to the manufacturer's warranty terms.